Terms, Conditions & Privacy
Acceptance of Terms
By accessing or using LucidORG by Efficiency First (“LucidORG,” “we,” “our,” or “us”), including our software platform and consulting services, you agree to comply with these Terms & Conditions. If you do not agree, do not use our services.
Scope of Services
LucidORG provides a software platform for measuring organizational efficiency and consulting services to help businesses interpret and act on their data.
User Responsibilities
You agree to provide accurate information when creating an account.
You will not misuse the platform, including unauthorized access, data scraping, or distributing proprietary content.
You are responsible for ensuring your compliance with applicable laws when using our platform.
Subscription & Payments
LucidORG operates on a recurring subscription model for its software services.
Fees are non-refundable unless otherwise specified in a service agreement.
Intellectual Property
All content, tools, methodologies, and materials provided by LucidORG are owned by Efficiency First and may not be copied, distributed, or modified without permission.
You retain ownership of your organizational data but grant us a non-exclusive, limited license to use it for platform functionality and improvement.
Confidentiality
We respect the confidentiality of your data and will not share proprietary business information without consent, except as required by law.
Consulting engagements may involve sensitive discussions; both parties agree to maintain discretion.
Limitation of Liability
LucidORG provides insights but does not guarantee specific business outcomes.
We are not liable for indirect, incidental, or consequential damages arising from platform use or consulting services.
Maximum liability is limited to the fees paid in the past 12 months.
Termination
You may cancel your subscription at any time.
We reserve the right to terminate accounts for violations of these terms.
Governing Law
These Terms are governed by the laws of the United States, and any disputes will be resolved in the United States..
Changes to Terms
We may update these Terms periodically. Continued use after changes constitutes acceptance.
For questions, contact eric@efficiency-1st.com
PRIVACY
Information We Collect
Account Information: Name, email, company details, and billing data.
Usage Data: Interactions with the LucidORG platform, such as assessments
Consulting Data: Information shared during consulting engagements, which remains confidential.
How We Use Your Information
To provide and improve our software platform and consulting services.
To analyze aggregated, anonymized data to enhance organizational efficiency benchmarks.
To communicate updates, support, and insights relevant to your use of LucidORG.
Data Security
We implement industry-standard security measures to protect your data but cannot guarantee absolute security.
Third-Party Sharing
We do not sell your data.
We may use third-party service providers for hosting, analytics, and payment processing.
We may disclose information if required by law or to protect our rights.
Data Retention
We retain user data only as long as necessary for business and legal compliance. Users may request deletion of their data at any time.
Cookies & Tracking
We use cookies and analytics tools to improve platform performance. You can adjust browser settings to limit tracking.
Your Rights
Depending on your location, you may have rights to:
Access, correct, or delete your data.
Restrict or object to certain data processing.
Receive a copy of your data in a portable format.
Updates to This Policy
We may update this Privacy Policy periodically. Continued use after changes constitutes acceptance.